Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino for us to look at? This page covers the ways to reach Canadian Casinos and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- Which casino or page your message relates to, if applicable
- A brief description of the issue, question or suggestion
- Any screenshots or dates, if you're reporting something like an outdated bonus term
What we can help with
Our team is here to talk about how we research and rank online casinos in Canada, not to act on behalf of any operator. If you're chasing a payout, a bonus that hasn't landed, or a login issue, that's a matter for the casino's own support team rather than Canadian Casinos. We're an independent comparison site — we don't hold player funds, run promotions ourselves or manage accounts.
Where we can genuinely help is with:
- Corrections or updates to information on a review, such as a changed bonus offer or an editorial rating query
- Questions about how we assess and order the casinos listed on the site
- Suggestions for casinos or topics you'd like to see covered
- General feedback on your experience with a listed brand, which we factor into future updates
Player feedback matters
If you've played at a casino we've featured — whether it's Cashed, SlotsGem, WinnerIsland or another name from our lineup — we're always interested in hearing how it went. Real player experiences, both positive and negative, help us keep our write-ups current and flag anything that no longer matches what's advertised. That said, we can't intervene in individual disputes with an operator; those need to go through the casino's own support channels or, where relevant, its licensing authority.
Before you write in, check our other pages
A lot of common questions are already answered elsewhere on the site. If you're wondering how we test and score casinos, that process is explained in detail on our About Us page. If your question is about safe play, deposit limits or self-exclusion tools, our Responsible Gambling page covers what's available to Canadian players. And if you need the fine print on how the site operates, our Terms and Conditions page has that information.
Response times and what happens next
Most enquiries get a reply within 48 hours. Corrections are usually reviewed and, where warranted, published within a few days. Suggestions for new casinos to cover are logged and considered as part of our ongoing research — we won't add a brand to the site without going through our normal review process first, so we can't promise a specific casino will appear or how quickly.
A quick note on privacy
Any details you send us are used only to respond to your message. We don't sell contact information or use it for marketing without your consent. If your enquiry touches on a specific casino account, avoid sending sensitive details like passwords or full payment card numbers by email — legitimate casino support teams won't ask for these either.